The Resilience Dividend: Why the most successful funds will build stronger members, not just bigger balances

Engaging members in a way that is relevant, timely and genuinely supportive remains one of the most important — and challenging — priorities for superannuation leaders today.

As part of the FEAL October Luncheon Series, we invited FEAL members to join an interactive discussion focused on member engagement and member outcomes.

In an increasingly complex environment, member outcomes are shaped by far more than retirement balances alone. Financial wellbeing, physical and mental health, social connection, financial confidence and access to support all influence a member's ability to navigate life's challenges and remain resilient through to, and beyond, retirement.

This session explored how data led insights, such as those drawn from Zurich’s Resilience Index, can help funds identify emerging member needs and take action to target support more effectively and deliver improved outcomes at moments that matter most to members.

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