Superannuation Experience & Engagement Benchmark Program

The only syndicated CX benchmarking program for superannuation funds of its kind

Registrations open, closing Friday 29th May

Registrations for the 2026 CSBA & FEAL Superannuation Experience & Engagement Benchmark Program are now open.

Now in its 18th year, the program provides an independent, objective view of member experience and engagement, enabling funds to clearly see the drivers of member sentiment, behaviour and switching risk.

Supported by sector wide context, the program helps funds identify emerging risks and translate findings into clear priorities for action, supporting confident decision making across member experience and engagement.