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CSBA & FEAL Superannuation Member & Employer CX Forum

Now in its eleventh year, the 2018 CSBA & FEAL Member and Employer CX Benchmarking Forum is shaping up to be even more informative, insightful and valuable than ever before.

Getting Members to engage is a challenge every fund faces.

But when you are successful, what happens? Is their experience positive? Are they getting the answers they need? Does it nurture their relationship with your Fund?

Providing Members and Employers with a great experience is just as important as trying to engage and educate them. Good experiences build trust and loyalty.


Program and speakers

This years Forum will provide you with useful, actionable and intelligent ideas and tools to help improve your Members’ and Employers’ experiences – online, over the phone and in person. The Program will include:

  • The Latest research findings and emerging trends – including how the Royal Commission is impacting Member’s trust and perceptions.
  • Practical and interactive sessions focused on delivering exceptional Member and Employer experiences over the phone, email and online.
  • Real life examples and strategies other funds are using to deliver great member and employer experiences.


Who should attend?

Get greater value out of the Forum and be better equipped to action the insights and implement meaningful change, by sending a group of delegates from different departments, including:

  • Operations and Strategy
    Marketing and Communications
  • Fund Administration
    Member Engagement and Services
  • C-suite Executives

2018 CSBA & FEAL Superannuation CX Benchmarking Program Participants

Fund’s who have participated in the 2018 CSBA & FEAL Superannuation CX Benchmarking Program are able to register:

  • TWO Delegates at no cost
  • Additional Delegates at the reduced cost of $550 + GST.

Funds that haven’t participated in the Benchmarking Program – Early Bird Offer

CSBA has put together an Early Bird Offer for Funds that haven’t participated in the Program, which lets you register additional Delegates at 50% off.

  • First Delegate $990 + GST
  • Additional Delegates $445 + GST


Date: Thursday 25 October
Time: 9.00am – 5.00pm
Venue: Melbourne Business School
Address: 200 Leicester Street, Carlton, VIC, 3053

Register now

Catherine Anderson
Chief Customer Officer

Don O’Sullivan
Associate Professor Marketing
Melbourne Business School

Julie Lander


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