‘The multifaceted customer of today: Trust, personalisation and how to know what customers and members really want in 2019’
Amanda Hicks, Partner – KPMG Acuity, has spoken to hundreds of thousands of customers and members from a range of industries over the past 20 years. She shared her insights into their thinking at the first FEAL luncheon for 2019.
Amanda Hicks is the founder and managing director of Acuity Research & Insights – one of Australia’s leading boutique market research consultancies, which was acquired by KPMG in 2017. Amanda brings over two decades of experience in marketing and consumer insights and works closely with some of Australia’s leading corporations and organisations on customer, employee, stakeholder and corporate strategy; providing deep, actionable understanding of consumers in today’s fast changing world.
Presented in partnership with
Date: Tuesday 12 February
Address: Tower Two, Collins Square, 727 Collins Street, Level 36
Date: Thursday 14 February
Address: Tower Three, International Towers, 300 Barangaroo Avenue, Level 38
Date: Wednesday 20 February
Address: 71 Eagle Street, Riparian Plaza, Level 16
Time: 12.15pm – 2.00pm
Cost: FEAL members $0
Non members $145 (inc GST)